hi222 Privacy Policy — How We Protect Your Personal Data

hi222 collects personal data only to the extent necessary to operate its online gaming platform, fulfil its legal and compliance obligations, and deliver a high-quality experience to players across Bangladesh. We do not collect data speculatively or for purposes unrelated to the services described in this policy.

Information You Provide Directly

When you register an account on hi222, you provide us with certain information voluntarily. This includes your full legal name, email address, mobile phone number, date of birth, and the login credentials you create. Where KYC verification is required, you may also submit copies of identity documents such as your National Identity Card (NID) or passport, as well as proof of address and proof of payment method ownership.

When you contact hi222 support — whether via live chat or email at [email protected] — we retain records of that communication, including the content of your messages, to allow us to resolve your query efficiently and to maintain a consistent service history for your account.

Information Collected Automatically

When you access and use the hi222 platform, certain technical data is collected automatically by our systems. This includes your IP address, the type and version of the browser or application you are using, your operating system, device identifiers, the pages or sections of hi222 you visit, the time and duration of your sessions, and your general geographic location as inferred from your IP address. This data is collected through standard server logs and, where applicable, cookies and similar tracking technologies as described in the Cookies section of this policy.

Financial and Transaction Data

hi222 collects records of all financial transactions on your account, including deposits, withdrawals, wagers placed, winnings received, and bonus transactions. For payment processing purposes, we also collect the identifiers associated with your payment methods — for example, the registered mobile number linked to your bKash or Nagad account. hi222 does not store full bank account numbers, debit card numbers, or mobile banking PINs on its own servers.

hi222 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the purpose described.

Payment Service Providers

To process your deposits and withdrawals, hi222 shares relevant financial identifiers with the payment service providers you use, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers process your payment data under their own privacy policies and security standards. hi222 recommends that you review the privacy policy of your chosen payment provider independently.

Game Software Providers

The casino and live dealer games available on hi222 are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive certain technical and session data — such as your session token and wager amounts — necessary to render their games within the hi222 platform. These providers do not receive your full identity data and are contractually prohibited from using any data shared with them for purposes beyond game delivery.

Regulatory and Law Enforcement Authorities

hi222 may disclose personal data to government agencies, law enforcement bodies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent legally required and, where permitted, hi222 will endeavour to notify you of any such request.

Service Providers and Technology Partners

hi222 engages third-party service providers to support platform operations. These include cloud hosting providers, cybersecurity firms, customer support software vendors, and analytics platforms. All such providers are engaged under data processing agreements that restrict their use of your data to the specific services they provide to hi222 and prohibit further sharing or independent use.

Business Transfers

In the event that hi222 undergoes a business restructuring, merger, acquisition, or asset sale, personal data held by hi222 may form part of the assets transferred to a successor entity. In such circumstances, hi222 will endeavour to ensure that appropriate data protection standards are maintained by the acquiring entity and will notify affected players where required by applicable law.

Retention Periods

hi222 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data is retained for the duration of your active account relationship with hi222, and for a minimum of five years following account closure, to meet AML and financial record-keeping obligations.
• Transaction and financial records are retained for a minimum of five years from the date of each transaction, in line with standard financial compliance requirements.
• KYC verification documents are retained for the duration of your account and for five years after account closure.
• Support communication records are retained for two years from the date of the communication, unless they relate to a dispute that remains unresolved, in which case they are retained until the dispute is fully resolved.
• Technical and session data (server logs, IP records) is retained for up to 12 months unless required for an ongoing security investigation.
• Marketing consent records are retained for the duration of your consent and for two years following withdrawal of consent, as evidence of the consent history.

Data Storage Location

hi222 stores personal data on secure servers. Data may be processed or stored in locations outside of Bangladesh where hi222's technology service providers operate their infrastructure. Where data is transferred internationally, hi222 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Deletion and Anonymisation

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where deletion is not technically feasible for data held in backup systems, hi222 isolates that data and restricts further processing until deletion is possible.

Technical Safeguards

hi222 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and hi222's servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology. Sensitive data stored on hi222's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.

hi222's platform infrastructure is hosted on secure, access-controlled servers. Access to systems that process personal data is restricted to authorised hi222 personnel and is protected by multi-factor authentication. All system access events are logged and reviewed by our security team on a regular basis.

Organisational Safeguards

hi222 limits internal access to personal data on a strict need-to-know basis. Staff members who handle personal data are trained in data protection obligations and are subject to confidentiality obligations as a condition of their engagement with hi222. Access privileges are reviewed periodically and revoked promptly when no longer required.

Incident Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, hi222 will notify impacted players without undue delay — and in any case within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the categories of data affected, the likely consequences, and the steps hi222 has taken or proposes to take in response.

Your Role in Security

While hi222 takes robust steps to protect your data, the security of your account also depends on you taking reasonable precautions. Use a strong, unique password for your hi222 account. Do not share your login credentials with anyone. Enable two-factor authentication (2FA) where available. If you believe your account security has been compromised, contact hi222 support immediately at [email protected].